Customer Testimonials
Excellent service. Always nice to see familiar faces. I've been getting my Hondas serviced here for over 25 years. Would not go anywhere else for sales or service.
Have purchased three vehicles from Lucas Honda. Two have never been serviced anywhere else. Other was for son who does not live here. Service Dept top notch. Steve sets a very high standard of customer care. If we ever buy another vehicle it will be from Lucas Honda. I highly recommend the dealership for purchase and on-going service.
Friendly, courteous, and helpful service writers. No matter whom I get as a service writer I always get a complete explanation of what is to be done and how long it should take. They always go over my cars condition when it is finished and ready to pick up. We really love our '19 Accord and we are very glad we purchased the platinum+ service plan when we purchased our Honda.
For me - a different (new) service advisor (Ray). The experience was good, and Ray explained my (5) service recommendations thoroughly and to my satisfaction.
Very friendly and prompt service. Nice to see familiar faces when I walk through the door.
Friendly, supportive, helpful, knowledgeable staff. My 8 year old CRV runs like new. Appreciate everything
Service Department staff are great!! Everyone I've worked with have done an excellent job. From answering questions, quoting pricing, estimate time for completion of work, initial greeting upon entry, down to their professionalism. It's a breathe of fresh air. Thank you !! A big thanks to Jeff!! I'm enjoying my new set of Michelin tires!!
I’ve had only great experiences with the Service Department in the 20 years I’ve been using them. It is the reason I buy my vehicles here.
Efficient service and friendly employees. I Recommend buying the Platinum maintenance agreement when you buy a Honda.
Lucas Honda is outstanding. They have been my goto dealership for the past 12 years. The service department is outstanding. None better from my point of view. The service (oil change and inspection) was completed on time as promised. Scott is an outstanding Service Advisor. I stronly recommend this dealership for our Honda Service.
The overall experience was very good. I would recommend this service department. The labor rate is high but the only consolation is other dealerships seem to be as high.
This is hands down the best dealership I have ever had the pleasure of working with. From the initial contact through the sales completion and then having the great people in the service department take excellent care of our new Accord we have been treated like valued customers the entire time. Thank you Lucas Honda!
Excellent Services and environment is great coffee for customer while they are waiting their vehicle to be finish.
Excellent service. Experienced people taking care of my vehicle. Reason we purchased vehicle here was because of the service.
Always have a great experience with this dealership. Courteous and friendly. Service is always prompt and on time.
VERY satisfied with my recent visit to Lucas Honda. Would recommend this dealership when shopping for a new or pre-owned vehicle.
Steve and Scott are the best, customer service all the way. Billy in quick lane makes sure my car is ready to roll and picked up on an issue that will require follow up. Thank you all.
Michael Farah was of a great help. I will definitely go back to Lucas Honda. I like how all is very clean and the waiting area for service is comfortable.
The only area of concern is that we have not received the vehicle registration yet from Tallahassee on the Honda. We would appreciate it if you would check into it. Thanks, David Forcine
Love the service department here! They do what you ask them to do and are very transparent in their pricing and explanation. I’ve been to other service departments that nickel and dime you and try to upsell, but this place definitely puts the customer first. It’s a very pleasant experience to have my car serviced with Lucas Honda of Jacksonville
Good service, easy check-in, staff friendly & attentive to my questions, work done in a timely manner.
Very good service. Always treated well. Platinum plan was a great investment. Will be back to buy another!
Service @ Lucas always goes smoothly. Easy check-in, quickly serviced. Review/explanation always welcomed and helps identify upcoming/future service needs.
I can't do it in 15 words, I can't do it in 15,000 words, but here it goes: I own a 2005 Honda S2000 with 220,000 miles. I have only ever had my car serviced at Lucas Honda of Jacksonville. At this point, that is 19 years worth of service...convertible tops, brakes, oil changes, tires, mysterious noises and weird vibrations....on and on. In 19 years, I have not always been on my best behavior...car maintenance doesn't always hit you when you are in a good mood and have nothing else better to do!! John and EVERYONE in his crew have ...
Fast service, pleasant service crew, got me in and out quicker than I expected, simple process to get loaner car
Always a great experience ay Lucas Honda Service Department. Easy to make an appointment and the service advisors are courteous and never try to pressure you into adding more repairs. If they discover an incipient failure during service, they advise you of the cost and whether it must be done now or if it can be accomplished later. I wouldn't take my Honda Odessey any place else for service.
Lucas Honda is outstanding. Its easy to make a convenient service appointment. They are always ready for me and there is a good area to get work done while I wait. First class people. Thank you.
Nice experience. Tyler, Jim, Jimmy, and Tracy did a great job. Would certainly return. Thank you.
Best car buying experience EVER!! Jimmy and James are extremely knowledgeable, exceptional , stellar customer service .
They got me in within 2 days to check the recall on my car, I was at the service department , within 7 minutes , they were pulling my car for service, i have only had my car for 9 months, so this was the first time i brought it in for service, i was impressed with the service and the time
Been going to Lucas (Honda) since the 1990's when they were back on Wells Road (in Orange Park, Fl). They sold me my current vehicle in 2013; it is/was an excellent car. I've taken the car to them for service over the years and they have ALWAYS been: friendly, professional, and informative. Keep up the good work, gentlemen.
excellent service throughout my visit. Advisor kept me informed as to the progress of my service. The MPI was very informative and helpful as to the current status of my vehicle.
Been driving Hondas since 73. Lucas always delivers the best service and the fairest treatment of any dealer I have dealt with. They know how to deliver personal service and to make you feel you're part of the family.
Simply the best in Jacksonville! Fast and honest service. I've been going for any service on all of my car maintenance and repairs to Lucas because I felt they are honest and to the point when assessing the problem and cost. They will not pressure you to any unnecessary add on repair but they will give the best advice. Outstanding service and great people.
This dealership is the best. They go out of their way to make you happy and their sales department is awesome. It's a good feeling to know I'm in good hands with Lucas Honda, and i will always go there.
I love this dealership. I always feel like theya re truly looking out for my best interest. I never feel oversold on any service.
The service was quick and efficient. My service advisor kept me up to date every step of the way.
I bought my car at Lucas Honda and have been taking it there for oil changes and other routine maintenance ever sense. They even have a popcorn machine in the waiting area.
Service department was good. I've always had good service there. Good service hours for people that work late.
My 2013 Odyssey had some server engine problems. I took it to several local mechanics and to my local Honda dealer in GA, they quoted me over $7500 and told me to just junk it and it wasn't worth fixing. Also called Honda Corporate and they said the same thing. Finally made one more try and called Lucas Honda in Jacksonville (50 miles away) and spoke with Scott Adams and explained my situation. He told me it was no big deal and they could fix it. Well 3 days later he was right, they fixed my van for a fraction of the price. ...
I have been coming to this dealership ever since i bought my Honda oddsey in 2014 and have always had great service.
I have been purchasing cars from and coming to this dealership for 18 years. Their sales department is great, but it is the service department that keeps us coming back.
These surveys are not user friendly as I can not select the make or model of my vehicle
It is always a pleasure being able to work with the best car dealership in the business. Lucas Honda was and always has been the most customer-oriented team in our great country! I will continue buying Hondas as well as have them serviced by the best organization in town, but only from Lucas Honda.
Staff is professional and communicates well. Work completed timely. I felt they were very organized. Will continue to use this Honda dealership.
I have owned Honda vehicles since the 1980's and bought many through this dealership. Their wonderful service department and customer service is what always brings me back.
Everyone is very friendly and honest, they don’t try to sell you something you don’t need. Service is thorough, checking everything and leaving you a report on what they find, both good and bad. Pricing is very reasonable.
We have used Lucas Honda for about 10 years. Obviously we are very pleased with the service since we keep going back.
Purchased a 2017 Acura. After signing all paper work and paying the cost, we were told there was only one (number 2) key fob. It cost almost $300 to get a new one. Also, on the test drive, we felt a shutter and vibration in the front wheels. The dealership reached out to us and supplied a new key fob, fixed the front brake problem and updated the nav system as promised. They were very attentive and polite. I would purchase another vehicle from them
Have always had great experience here. That’s why this is my second car from Lucas
The service team at Lucas Honda have taken great care of us for 20 yrs. Really good people
I had an exceptionally pleasant experience buying a new vehicle. Joseph Grimes is very professional, helpful, and friendly. He provided excellent guidance through the car-buying process and took time to thoroughly cover details and answer questions. Everyone I interacted with at Lucas Honda was great!
Scott kept me informed of the progress of the work on my van and when finished.It’s good to have confidence in a dealership’s service department.
Scott Adams is great and listens to any concerns you have with your vehicle and figures out the best path to fix any issues
Friendly courteous fixed my problem went above and beyond and listened to my description of what car problem i was having. I will Definately recommend others to have their car seviced at Lucas Honda.
I took my car in for an oil change. I didn’t realize I had an appointment for a different day. They squeezed me in and did a great job!
This dealership is the best! My last service on Monday was was for a battery replacement. I always deal with Steve..so friendly and accommodating; he got me in that afternoon. I was in and out within 45 minutes! My bill was explained, I checked out, and to my surprise, my less than clean car, was now sparkling and vacuumed! Thank you Lucas Honda!!
The dealership is always quick efficient friendly and I will always get my service done here
My first time here, but it was definitely not my last. They were totally transparent, didn’t try to upsell me on anything, and my car was ready quicker than anticipated! Thank you, Anna and Lucas Honda of Jacksonville service workers for an awesome experience.
They offer wonderful service at a great price. Have been using them for many years.
This dealership is a Professional operation, with clear communicators, a nice waiting room, good service, and prompt work.
Always excellent. Lucas Honda Service is the reason I have purchased 5 Accords from them.
I love Lucas Honda! I had an issue with my battery late in the day and I was able to bring my car into the dealership and they fixed the issue quickly. Thanks to the wonderful service crew!
They have always provided excellent service. I love my Lucas platinum plus, it is great to not have to worry about service costs!
Excellent service. Platinum was best thing we ever did. John and his team always provide quality service
Kudos to Mr. Scott Adams and Lucas Honda for providing great service with consistency for over a decade that I have been using the dealership for both purchasing new vehicles and having them serviced. Both Mr. Jim McDonald and Mr. Scott Adams are assets to Lucas Honda. A good experience always!
As Usual, Great service, Thanks Steve. What more needs to be said. Won't trust my van with any other dealership.
Professional and courteous. Always a pleasure to do business with Lucas Honda. Thanks Steve, Ricky, and entire crew.
Everyone at your site are great to work with. Well trained and eager to get things accomplished. Thank you for making our visits pleasant.
Had an air conditioning problem on my 2019 Civic. The Service Department diagnosed the problem and repaired it quickly. Better still, it was covered under warranty.
The best Honda dealership in the entire area. I only use this dealership for my needs
I've been having my car serviced at Lucas Honda for 9 years, and they have always taken excellent care of me. This past visit was exceptional.
It’s all about customer service….Scott is 1st class…will always come here, and buy Honda vehicles because of service here…..
BEST SERVIVE AND PLACE TO PURCHASE A CAR IN JAX!!!I have been receiving excellent service for over 40 years. Everyone has been super helpful!!! I would never consider going any other place.
Excellent service every time. Waiting room is clean and convenient. Service managers are great to work with.
Very professional, she was courteous and happy person. I wish they had a loaner car, other than that very happy with Lucas
I received a flyer for a $49 full synthetic oil change and that's all I paid. It was a pleasant surprise.
Service was excellent and is every time I visit. They are prompt and courteous. They are my go Service team.
The service staff is GREAT and they take good care of me and my cars!
Very professional and very honest in dealing with me. I've never been disappointed with my service on my multiple Honda vehicles . I've also bought vehicles from Lucas Honda and have always been very satisfied with the delivery and sales experience
Friendly, professional, efficient and fast. They make going to the dealership a good experience. Easy appointments
Exceptional staff they value me as a customer and the feeling is mutual. That's one reason I continue bringing my vehicle to this location.
Service is excellent every time. Thanks so much for the excellent, professional and consistent service!
They were very timely for my appointment. Everything was done very well. Extremely happy with my visit.
My regular maintenance was excellent and my brake repair was good. Car drives like new.
I bought my 2014 CRV new from Lucas Honda. No one else has ever performed any sort of service on it. I've found the service department to be honest as to what needed to be done and their service fees have always been fair.
I don’t ever feel like I’m being lied to or ripped off when I take my car in. It’s a 2015 Honda that I bought new from your lot. I always bring it in for regular maintenance. Thanks, Mary Jane Zipperer
I always get fast service and a washed car whent they bring my car around.
The service department is awesome. So friendly and efficient. They always welcome you with a smile
Friendly staff, good price for oil change and tire rotation. Explained all services that were being done.
We’ve been bringing our Hondas for service here for a long time. They always treat us great!
Love service personal and quick and professional experience. Would recommend this service department to the Honda family.
My first experience was good taking approximately 30 minutes from the time I arrived 10-15 minutes early.
the service dept is always very nice and accommodating to me with my and my car.
Awesome service E2E! I’m pleased with everything I have experienced at Lucas Honda it’s our 3rd Honda from Lucas.
Very pleased with service department. Prices on tires were comparable with tire shop and pleased with the service. Received explanation for everything that was done.